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Cancellation & Refund Policy

This policy applies to services sold by KEYNATE PRIVATE LIMITED (“Keynate”) on keynate.com. Prices are shown before you pay, in INR (including GST) for customers in India and in USD for everyone else. Seller: KEYNATE PRIVATE LIMITED, 1st Floor, Plot No. B&B1, Enkay Tower, Industrial Complex Dundahera, Vanijya Nikunj, Gurugram, Haryana 122016, India.

Subscriptions (monthly and yearly)

  • Plans renew at the end of each billing period (monthly or yearly) until you cancel.
  • You can cancel at any time. Your site and apps keep running until the end of the period you have already paid for. After that the subscription stops and is not renewed.
  • We do not refund a billing period that has already started, and we do not pro-rate the unused part of a period.
  • If you were charged for a renewal and cancelled before the renewal date, or you were charged twice by mistake, write to us within 7 days and we will refund that charge.

Servers (VPS)

Your server is bought for you from our hosting partner at your request. Server costs are passed through at cost. Once a server has been provisioned for you, its cost is non-refundable, because the partner does not refund us. If provisioning fails and no server is delivered, you are refunded in full.

Templates

A template purchase unlocks the design for your site. If you have not installed or used the template, you can ask for a refund within 7 days of purchase. Once the template has been applied to a live site, it is non-refundable.

Add-ons and paid modules

Paid modules and add-ons (for example Live blog or mobile apps) follow the same rules as subscriptions: cancel any time, they stay active until the end of the paid period, and the period already started is not refunded. One-time setup fees are non-refundable once the setup has been done.

How to cancel

  1. Sign in at keynate.com and open My sites (the customer console).
  2. Open your site, then its billing or plan settings, and choose cancel.
  3. If you cannot find the option, email support@keynate.com from your account email address.

Delivery

Keynate is a software service. There is nothing to ship: your site is set up on your server and your account is activated online, usually within minutes of payment and a connected domain.

Refund timelines

Approved refunds are sent back to the original payment method through our payment partner, Razorpay. They usually reach you in 5 to 7 business days after approval. Your bank or card issuer may take longer to show it.

Disputes and questions

If you think you were charged wrongly, please contact us first on the contact page or at support@keynate.com with your account email, the payment reference and what happened. We reply within 2 business days and resolve most cases quickly.

See also our Terms of Service, Privacy Policy and Contact us.