Plainhelp, idizayini ye-Support Center
A calm, search-first help centre
Kusuka ku-$29 ngenyanga, konke kufakiwe.
Keynate Support Center
Bukhoma manjeIsikhungo sosizo samakhasimende akho, bukhoma ngemizuzu
Imihlahlandlela, abaxazululi bezinkinga, amanothi okukhishwa nezinkinga ezaziwayo kusayithi losizo elisheshayo elingasesheka elinomkhiqizo wakho. Funda ukuthi yiziphi izindatshana ezisizayo nokuthi abantu abangakutholanga.
Kwabani
I-Keynate Support Center yabani
Izinkampani zesofthiwe nezinhlelo zokusebenza
Izikhungo zosizo ngomkhiqizo ngamunye, amanothi okukhishwa nge-RSS, izinkinga ezaziwayo nophawu lwesimo oluvela ekhasini lakho lesimo.
Abakhiqizi bamadivayisi nemikhiqizo
Imihlahlandlela yesinyathelo ngesinyathelo enamathebhu epulatifomu, abaxazululi bezinkinga abaphetha ngesisombululo nezinketho zoxhumano ngomkhiqizo ngamunye.
Amabhizinisi eziqeshi
Izimpendulo zemibuzo ejwayelekile, imihlahlandlela yokuthi kwenziwa kanjani nephaneli ecacile ethi “Usadinga usizo?”.
Izici eziyinhloko
Konke okudingayo, kufakiwe
Wonke amaplani afaka izici eziyinhloko ngezansi. Izengezo ezikhokhelwayo ziyikhetho futhi ziyalandiswa nentengo yazo lapho ukhetha iplani yakho.
Izikhungo zosizo nezihloko
Isikhungo esisodwa ngomkhiqizo noma isevisi ngayinye, ngasinye sinezihloko zaso, isishintshi sesikhungo nesitimela sezihloko.
Ukusesha okunezinjulalwazi
Ukusesha okuphakamisa uma uthayipha, imibuzo ephezulu nohlu lwezocwaningo ezingenazo izimpendulo, ngasinye sinesenzo se-“Bhala indatshana”.
Abaxazululi bezinkinga
Imihlahlandlela yombuzo nempendulo eholela esixazululweni esifanele noma ezinketho zakho zoxhumano.
Impendulo ngendatshana
“Kusizile lokhu?” endatshaneni ngayinye, kanye nezizathu namaphuzu ku-admin yakho. Akudingeki ungene.
Amanothi okukhishwa nezinkinga ezaziwayo
Irekhodi lezinguquko ngesikhungo ngasinye elinesiphakeli se-RSS, kanye namabhanethi ezinkinga ezaziwayo nomnyango wezixazululiwe.
Izinketho zoxhumano nesimo
I-imeyili, amahora kakhompyutha noma ilinki ekhasini lakho lengxoxo, nekhasi lakho lesimo elikhonjiswa njengophawu enhloko.
Amadizayini
Amadizayini e-Keynate Support Center
Shintsha amadizayini kamuva ngaphandle kokulahlekelwa okuqukethwe kwakho.
Docbench, idizayini ye-Support Center
Product documentation for software teams
Kusuka ku-$29 ngenyanga, konke kufakiwe.
Guidewell, idizayini ye-Support Center
Self-serve help for SaaS and apps
Kusuka ku-$29 ngenyanga, konke kufakiwe.
Carecove, idizayini ye-Support Center
A care site for consumer brands
Kusuka ku-$29 ngenyanga, konke kufakiwe.
Isebenza kanjani
Bukhoma ngezinyathelo ezine
Isinyathelo 1
Khetha idizayini
Khetha idizayini oyithandayo. Ungashintsha kamuva ngaphandle kokulahlekelwa okuqukethwe.
Isinyathelo 2
Khetha iplani
Yonke iplani inezici eziyinhloko; engeza izici ezikhokhelwayo kuphela uma uzidinga.
Isinyathelo 3
Khetha iseva bese ukhokha
Khetha usayizi weseva wezivakashi ozilindele bese ukhokha ngokuphepha.
Isinyathelo 4
Xhuma isizinda sakho
Khomba isizinda sakho futhi i-Keynate ifaka, ivikele futhi iqhube isayithi lakho.
FAQ
Imibuzo ebuzwa abantu
Ngingabhala ngomkhiqizo ongaphezu koyedwa?
Yebo. Umkhiqizo ngamunye uthola isikhungo sawo sosizo esinezihloko zawo; amakhasimende ashintshashintsha phakathi kwezikhungo evela enhloko.
Ngingabonisa isimo sesevisi yami?
Yebo. Setha isimo ngesandla noma uxhume ikhasi lesimo elixhaswayo (i-Statuspage, i-Instatus noma i-Better Stack). Lifundwa kuseva njalo ngemizuzu embalwa.
Ngidinga umthuthukisi noma iseva yami?
Cha. Ukhetha idizayini, iplani nosayizi weseva, ukhokhe, bese uxhuma isizinda sakho. I-Keynate isetha iseva, ifake konke futhi iyigcine ivuselelwe.
Ngingashintsha idizayini kamuva?
Yebo. Okuqukethwe kwakho kugcinwa kuhlukanisiwe nedizayini, ngakho ungashintshela kolunye udizayini lwalo mkhiqizo ofanayo ngaphandle kokulahlekelwa okuthunyelwe, amakhasi noma izilungiselelo. Sonke isinguquko singahlehliswa.
Izibuyekezo zibhekelelwa kanjani?
Ubona isibuyekezo ngasinye ngaphambi kokuba sifakwe futhi ukhetha ukuthi sisebenza nini. Uma ukuhlolwa kwempilo kuhluleka ngemva kwesibuyekezo, isayithi lakho libuyela kuhlobo lwangaphambilini ngokuzenzakalelayo.
Ngithola izinhlelo zokusebenza ze-Android ne-iPhone?
Iwebhusayithi yakho ihlale ifakiwe. Izinhlelo zokusebenza ze-Android ne-iPhone ongazikhetha zinamanani azo ahlukile futhi zishicilelwa ku-akhawunti yakho yesitolo.
Yethula i-isikhungo sosizo yakho namuhla
Khetha idizayini, khetha iplani nosayizi weseva, khokha, bese uxhuma isizinda sakho. I-Keynate ifaka futhi iqhube okunye.